Identify your problem
| Issue | Useful details | Guide |
|---|---|---|
| Deposit not credited | Method, amount, date and receipt | Payments |
| Pix transfer | Tracking key and reference | Pix |
| Pending withdrawal | ID and status | Withdrawals |
| Bonus not credited | Name, activation and related transaction | Bonuses |
| Account access | Message and associated contact | Account |
| Interrupted game | Title, time and round ID | Casino |
Write a specific request
Explain what you expected, what happened and when. For example: “My R$ 500,00 Pix deposit appears sent at the bank, but is not yet reflected in my account history. I have attached the reference and receipt.” This is a message template, not a documented real case.
Avoid opening several conversations about the same transaction without providing the previous case number. Keep replies and files private. If additional information is requested, verify that it relates to the issue and official channel.
I cannot log in
Check your login method, keyboard and whether you are using the correct account. Then use password recovery. Do not create a second registration to resolve the block. If you no longer control the number or email, request recovery of the existing account.
An app that will not open and a rejected password are different problems. See AFUN app to check compatibility and updates before unnecessarily changing login details.
Pending payments and rejections
For a deposit, compare the receipt with the generated instructions. For a withdrawal, check documents, ownership and available funds. “Pending” does not mean the same as “rejected”; read the description and respond to verification notices.
Do not follow instructions to deposit into a supposed adviser's personal account to unlock a prize. Log in directly and confirm any request through verified support.
Support, social profiles and private information
An AFUN logo on a profile does not establish a connection to the Brazilian operation. Confirm contacts through account history and communications from the responsible company. Do not post CPF, statements, Pix keys or identity documents in public comments.
Consult SPA, withdrawals and refunds and Pix receipts. Save the support reference. A marketing response does not automatically resolve a banking discrepancy.