How to track an AFUN refund
- Gather the latest balance record and earlier receipts.
- Identify the originating bank account and check it is active.
- Verify CPF and ownership.
- Monitor statements during the refund window.
- Keep references and report discrepancies.
- Follow Caixa instructions if an operational obstacle remains after the bank stage.
A closed account or incorrect details requires case-specific handling. Do not use someone else’s account or a new deposit to release money. See the banking guide for the required records.
What each stage means
| Status or stage | Practical interpretation | Your next step |
|---|---|---|
| Request recorded | The account received the request | Keep the ID |
| Under review | Checks remain outstanding | Check notices and requested documents |
| Sent or processed | Check exactly what this means for that method | Look for the outgoing reference and bank receipt |
| Rejected | The request was not completed | Read the reason before requesting again |
| Received | The destination shows the credit | Reconcile it against the amount and reference |
Labels may vary by interface. Pay attention to the status description, not only its color. There is no universal duration for every account and gateway.
Your funds, winnings and unresolved bets
The MP distinguishes available balance, winnings determined within the window and the return of stakes unresolved within the defined period. Do not automatically apply an old bonus requirement to the entire refund. Request a breakdown and keep the entries.
Accounting example: separate R$ 300,00 of your funds, R$ 100,00 of settled winnings and R$ 50,00 in an unresolved bet. A nominal R$ 200,00 bonus is another category. Restitution depends on each entry’s nature and the applicable rules.
Verification and ownership
The beneficiary's name must meet the account conditions. Avoid using a relative's account to resolve a restriction: it may create a larger inconsistency. If your name is misspelled, request a correction before submitting further withdrawals.
When documents are requested, use the secure channel and provide only what is required. Check legibility and validity. Do not send passwords, PINs, CVVs or access codes. The account guide explains how to prepare identity and contact details.
What to do if it takes time
First compare elapsed time with the method's stated timeframe. Then check for a message awaiting your response. If the review needs a document, merely waiting more hours will not resolve the issue.
If the transaction is marked sent, request or check the relevant reference and verify the destination status. For a bank credit, distinguish the operator's review from transfer processing. Do not automatically attribute every delay to the bank or casino without identifying the stage.
Prepare a useful query
- Withdrawal ID and request date.
- Amount and currency.
- Selected method and displayed status.
- Rejection message or outstanding document.
- Sending reference, if available.
Share these details privately with support. Do not post documents or full account numbers on social media. A clear request avoids confusing the withdrawal with another deposit transaction.
Cancellation is not always possible
If the interface offers cancellation, read the confirmation and afterward check the resulting balance. A request already sent may not allow cancellation. Do not try to stop it by making another transaction or opening a new account.
Canceling to keep playing risks money you had decided to withdraw. If this happens repeatedly, consider taking a break and reviewing your limits. Managing spending also means respecting your withdrawal decisions.
Frequently asked questions
What is the refund timetable?
The Finance Ministry schedules bank refunds for 9–14 October 2026 and Caixa involvement from 15 October for operational obstacles. It is not an individually guaranteed credit time.
Is promotional credit the same as your funds?
No. Separate your funds, settled winnings, unresolved bets and bonuses. Request a refund breakdown.
Which records help an enquiry?
Receipts, statements, user identifier and transaction and support references. Send identity documents only through a verifiable private channel.